Return Policy
Return Policy
We sincerely hope that every product and service we provide could let you be satisfied 100%. But if there is anything you are not happy about our merchandises, feel free to contact us for a solution to compensate your disappointment.
Since most of our products are on-stock items, so usually we can accept returning under most of the situations. And our valid time limit of filing a complaint is within 30 natural days after the package is signed, so please contact us soon if there is anything wrong. Besides, the general principle of getting a full refund of the original payment you made for the order is to remain the products in their ORIGINAL UNWORN, UNFOLDED STATUS, WITH THE PRICE TAG INTACT TO THE MAIN PRODUCTS. Otherwise, a full refund may not be possible. All kinds of refunds for the returned items would be proceeded after we receive the returned products. Please be aware of the risk before you decide to return. Here we are going to list some of the most likely scenarios that could happen and the related return and refund policy in details.
1. If the products you bought are damaged or inferior just out of the package (due to the manufacture error or the improper transportation), which makes it impossible for you to use them anymore, then you should contact us soon via email with a brief illustration of the situation and some photos of the real items for us to review. Normally, we would let you return the defective items and have you fully refunded, including the return shipping fee. But any kind of man-made damages after receiving the products do not apply to the policy above.
2. If the products you received were not the same specifications from your original orders (colors, sizes etc.), then we would provide you a gratuitous service of exchanging the items with the right ones. However, beware that if the mistake was made purely by the customers, we cannot provide such service.
3. For any other occasions that you should have a problems with the products or services we provide, you can always try to contact us firstly and we would reply with one-to-one answers and solutions accordingly.
